Offering a Second Delivery has been shown to be an effective component to building overall customer satisfaction and loyalty. It is also an important part of providing a premium Audi Certified :plus experience. A Second Delivery assists customers with questions and interests they may have regarding the care and operation of their Audi model after they’ve spent a few days driving and experiencing it. Reconnecting with customers and their Audi models at the right time with a Second Delivery fills a vital role, keeping customers delighted, informed and directing them to additional resources to make their experience a great one.
Best Practice: Maintaining regular contact with customers every 90 days to six months helps strengthen relationships and encourages customer loyalty and retention.