Delivery
The delivery of an Audi Certified :plus vehicle closes the sales process and marks the beginning of a long-term customer relationship.
If there is one basic rule to follow, it’s to leave ample time to conduct a proper delivery. Audi Certified :plus customers purchase a certified :plus vehicle as much out of choice as out of necessity. They expect a like-new vehicle delivery experience, so be sure to make it as memorable as any new vehicle delivery. Whether a customer has 10 minutes or 60 minutes, a customized and tailored delivery is a great way to meet and exceed customer expectations.
Best Practices
- Provide a like-new vehicle delivery experience
- Tailor the delivery to customers’ expectations — whether they have 10 minutes or 60 minutes to spend
- Ensure the vehicle is clean and has a full tank of gas
- Provide a thorough explanation of the Audi Certified :plus Limited Warranty
- Provide customer with an Owner’s Manual and Audi Certified :plus Warranty booklet
- Introduce the customer to the Service Department
- Provide a thorough demonstration of vehicle features and operations; don’t just tell and show, have the customer do the actions
- Ensure the vehicle MMI has been reset, wiping the previous customers information
- Ensure the customer is connected to Audi Connect on the device and vehicle (if applicable)
- Pair the customer’s phone with the vehicle’s Bluetooth, if applicable
- Follow up with the customer one day after delivery to thank him or her and answer questions
- Consider inviting customers back to your dealership for a second delivery on how to use the vehicle’s features and ask any questions
