Digital Marketing
Troubleshooting Inventory
Inventory is updated once per day at 10:30 am Eastern Time; deadline for changes is 1:30 am. Changes to pricing, photos or availability may take 24 hours to display on audi.ca.
Minimum required fields for vehicle display on audi.ca Dealer Stock Locator (Pre-owned):
- VIN
- Stock Number
- Price (not $0 or blank)
- Odometer (mileage; not 0 or blank)
Inventory
If any inventory is missing from the audi.ca Dealer Stock Locator, please take the following steps:
- Verify the minimum required fields are being exported by the DMS.
- If the minimum required fields are present and the vehicle(s) is not displayed, contact our data aggregator (CDK Data Services) at vwoa.support.dataservices@cdk.com or at (855) 242-9904 and have the following information ready:
- Inventory data source
- Dealership Name
- Audi Dealer Code
- Dealer contact name
- Dealer contact details (email, phone, etc.)
- Summary of Issue with any necessary screenshots
- Stock Number/VIN examples of problem vehicles
- Stock Number/VIN examples of vehicles working properly (if applicable)
Photos
If photos are not being updated or are missing, contact our data aggregator (CDK Data Services) at vwoa.support.dataservices@cdk.com or at (855) 242-9904 and have the following information ready:
- Photo feed source
- Dealership Name
- Audi Dealer Code
- Dealer contact name
- Dealer contact details (email, phone, etc.)
- Summary of Issue with any necessary screenshots
- Stock Number/VIN examples of problem vehicles
- Stock Number/VIN examples of vehicles working properly (if applicable)
Audi Certified :plus
If a car is displayed on the audi.ca Dealer Stock Locator but not shown as an Audi Certified :plus vehicle and should be, or is shown as CPO but shouldn’t be, please take the following steps:
- Check VCAS to ensure that there is a valid claim on the vehicle(s) and that the status is “Approved Sale Pending”
- If the vehicle appears in “Unacceptable Status,” review for decertification or the follow-up of a “Corporate Review” request. VINs in “Unacceptable Status” will need to be resolved before proceeding online
- If the vehicle does not have a valid claim or is not in the “Approved Sale Pending” status, correctly enroll the vehicle or contact VCAS support – CPO@Audi.ca